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An ask to our customers

March 19, 2020 08:12 AM
Roger Burnley |

Dear Customer,

Since I last wrote to you, it has become increasingly clear to us that we must help to shield the most vulnerable in our communities from this virus.

We want to do all we can to support this effort and so have made the decision that on Friday 20th March, from store opening until 9am, we are going to make our larger stores available for those vulnerable people – and those caring for them, to let them shop and get what they need.

So – if you’re in a vulnerable group and need to get your shopping – or are caring for someone in a vulnerable group, we’ll do everything we can to support you in stores on Friday morning before 9am. You can find out the opening time of your local store by clicking here.

To our other customers, please help us do this by leaving your shopping until later in the day. We’re doing everything we can to keep our shelves stocked and our deliveries coming – and our colleagues are doing an amazing job working around the clock to support you.

Please let us help you – together, we can look after each other during these challenging times.

Take care, and I will continue to keep you up to date on everything we’re working to do for you and your community.


Find out more about the steps we're taking in response to the Coronavirus outbreak here.