All opticians in Scotland have a duty of candour. This is a legal requirement, which means that when unintended or unexpected events happen that result in death or harm as defined in the Act, the people affected understand what has happened, receive an apology, and that organisations learn how to improve for the future. An important part of this duty is that we provide an annual report about how the duty of candour is implemented in our services.
UK citizens, businesses and the wider world are facing an unprecedented threat from the current coronavirus (COVID-19) pandemic. As a leading retailer it is vital that we continue to supply customers with essential foodstuffs, medicines and other items at such a difficult time.