How Dan and the home shopping team are pulling out the stops to help customers

Our home shopping colleagues – like Dan Tate from our South Shields store – are getting some wonderfully appreciative thank you messages from customers as they pull out the stops to get deliveries to as many people as possible during the lockdown.

Dan is regularly in work at 2am along with the rest of the home shopping team to manage a ten-fold increase in demand.

He’s keeping in touch with some of his elderly and vulnerable customers, setting up a Facebook group to ensure they got what they needed.

Dan, who’s 30 and has worked at the store for five years, said: “It’s an uncertain time, so everybody needs a little help and consideration.

"We have lots of regular customers, so you build a rapport with them and want to look out for them. I just want to do the best I can all the time – and I know that’s true for the rest of the team here and at other stores too.”

Dan wanted to thank everyone for the messages of support our home shopping team are receiving on their rounds.