Asda colleague Kylie helps elderly customer recovering at home after a nasty fall

May 21, 2020

When an elderly customer had a nasty fall in the car park at our Linwood store our colleague Kylie McKee looked after her until the ambulance arrived – and now she's checking in on the customer and her husband as she recuperates at home.

Kylie McKee at Asda Linwood

Kylie, who's one of the store's trained first aiders, was the first on the scene when the customer fell.

She said: "The lady was visiting the store to do her weekly shop when she had a fall and I was the first aider on duty. Due to the situation with coronavirus, the paramedics were delayed for quite a while, so we had some cake, coffee and a good old chat to take her mind off the pain while we waited.

“Since then, I’ve made sure to check up on the lady and her husband to make sure they are holding up okay, bringing them chocolate and different care packages to help cheer them up.

“It’s so nice to be able to bring a smile to people’s faces, especially during this time!”

Asda Linwood store manager Danny McCabe says everyone at the store is proud of Kylie's actions on the day and in the way she kept in touch with the customer afterwards.

He said: "We’re so pleased to have such an inspirational colleague here at Asda Linwood. Kylie handled this situation in such a positive way, making sure the customer was as comfortable as she could be during an extremely uncomfortable experience.

“It’s so important we look after our customers when they visit the store especially in such challenging times. Well done Kylie for going above and beyond your duties.”

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