Asda customer Rob Johns had a double lung transplant in 2019 and says the kindness and consideration shown by our Scunthorpe delivery driver Stuart Scrimshaw while he's been shielding throughout the lockdown means so much to him and his partner Kaz McCabe.
They've formed a close bond, with Stuart relating to their situation as his 19-year-old son Ben has had two liver transplants.
Rob and Kaz say Stuart is "always cheerful" and willing to go out of his way to help, especially when they contracted Covid-19.
Rob said "Stuart is a great guy. Somehow we got talking about transplants because we were shielding and he also has a transplant recipient in the family so understood our concerns.
"He was brilliant when we had Covid and he deserves recognition for being an amazing staff member of Asda."
Kaz took to Facebook to praise Stuart, saying: "Stuart has been amazing to us. He's always cheery and helpful and always asks how Rob is.
"When we had Covid he went out of his way to help us, lifting all of the shopping over a gate so we didn't have to come out, and we were so grateful. We can't thank him enough for what he's done."
Stuart, who lives in Doncaster, has worked for Asda for five years. He said: "I was really touched by the comments.
"It's nice to get some praise and feel appreciated but at the end of the day I'm just doing my job and being courteous. Kindness doesn't cost anything does it? It was how I was brought up by my mam and dad.
"When I first started delivering to them I got talking to Rob and he said he'd had a double lung transplant and I said I knew about all the worry and that sort of thing especially with Covid as my lad Ben's had two liver transplants – one when he was three months and again when he was 15. He's 19 now."
Stuart says he really appreciates the difference a delivery driver's friendly outlook can make during the lockdown.
He said: "There's a lot of people who just won't leave the house and we may be the only people they see all day. As I see it we are a lifeline to them.
"We always make time to talk to our customers. Talking to people when you're delivering makes the job interesting – it's no good being miserable."
The store's e-commerce manager Shannon Nelthorpe says the great comments about Stuart come as no surprise.
He said: "Stuart is a brilliant driver with a big personality who always goes above and beyond for his customers. He loves his job and his customers love him. He's always eager to help."