"Every Asda needs a Lui and everyone needs a Lui in their life" – that's just one of the great comments customers at our Blackpool store have made about porter Lui Conti who always goes out of his way to make sure shoppers leave with smiles on their faces.
Thirty-three-year-old Lui is well known for his happy, friendly and polite nature and he's always getting positive feedback from customers for his can-do attitude.
Lui, who's worked at the store for nearly 14 years, said: "My dad always told me that courtesy costs nothing and that's so true.
"I love chatting to customers as I'm a very friendly person. I always say hello to them and ask them how they are. I get on really well with the customers here and we have a lot of regulars who come in every day and every week and they all know me.
"The comments I get from customers are fantastic. It's nice to be praised, but I'm just being me."
The store's customer trading manager Janine Bezane says everyone at the store is so proud of Lui.
She said: "Lui is really, really friendly and very caring. Everyone loves him here.
"He's always asking 'How you doing?' and 'How are things?' If you ask him to do anything he will go above and beyond to do it to the best of his ability.
"He's always so happy and he loves working here. He helps the customers if they need help with their shopping in the car park. If they need a baby trolley, a special trolley or a scooter Lui will get it for them. He will always go out of his way to help customers.
"We get a lot of comments from customers saying how jolly Lui is. One happy customer nominated him for an Asda service superstar award saying; 'Lui is very happy, polite and helpful. He's always clearing the carpark efficiently. Every Asda needs a Lui, also everyone needs a Lui in their life''. We couldn't agree more – we all need a Lui, definitely. Keep up the fab work, Lui."
Here's what just some of the store's regular customers say about Lui.
Ron Singleton: "I live across the road and come in daily for my essential items, plus my daily paper. Luigi is always happy go lucky, always checking I’ve got everything I need and that I’m okay. I love my chats with him."
Mrs Bailey: "Lui always helps me return my scooter back to the store and helps put my shopping in the boot of the car, always smiling and checking I’m okay."
Sally McCarthy: "Luigi always stops and takes time out to chat with me and the kids, such a pleasant guy."
Well done Lui!