Jenna goes the extra mile to return lost phone to Asda Bearsden customer

April 15, 2021

Well done to Jenna Toal from our Bearsden store who went out of her way to make sure a customer got her mobile phone back after she left it in the store.

Jenna, who's the store's customer trading manager, was working at the customer service desk when she heard a phone ring. She answered it, and soon discovered it was the customer trying to track down her phone.

Jenna said: “When I answered the phone, the lady was very distressed. She told me she couldn’t get out much because she has full-time caring responsibilities for her son and asked if I could keep the phone safe.

“I offered to drop the phone to her house as I knew it would be hard for her to get back to the store to collect it.

"When I got to her house, she was delighted and gave me a thank you card which was lovely. I was just glad I was able to help her out.

“I would do it for anyone, but when I heard about her son I knew it was the right thing to do. Our customers are everything and I would always put them first.”

Deputy store manager Rachael Kelly thanked Jenna for going the extra mile to help the customer.

She said: “I received a letter from the customer after Jenna returned her phone and after a busy year at Asda Bearsden, it was so lovely to hear.

"Jenna is a friendly, bubbly and extremely approachable person. She always goes out of her way to help our customers. Thank you, Jenna!”

Share

RELATED STORIES