Asda delivery driver Matt Boughton is also a St John Ambulance volunteer – and a customer who told him she didn't feel well after having a wisdom tooth removed says his advice to get it checked out at the local hospital could have saved her life.
Within a few hours the customer, called Natalie, had been admitted to hospital and later underwent an operation to remove an abscess.
Natalie, who is now recovering well, wrote to our Cardiff Coryton store where Matt works to thank him for his help.
She wrote: "I’m incredibly grateful for his medical advice as had I not taken his advice there’s a possibility that the infection and abscess could have worsened, which could have resulted in sepsis.
"He has quite possibly saved my life and myself and all my family are incredibly grateful and can’t thank him enough.
"It was a very scary situation being on my own in hospital as you aren’t allowed visitors, but I’m feeling so much better and recovering well."
Matt, who has worked at the store since 2010, has been nominated for an Asda customer service award for his actions.
Mel Hart, the store's ecommerce trading manager, said: "We are extremely proud that Matt’s doorstep chat, using his medical St John Ambulance training, resulted in the customer receiving urgent treatment. Matt is a great team player and always willing to help and support others."
Ahead of the UK's first national Thank You Day on July 4 we're saying thank you to our fantastic colleagues like Matt who've been going out of their way to help customers and the local community throughout the pandemic. Find out more about Thank You Day here: https://thankyouday.org.uk/