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Dean pays for visually-impaired customer's shopping when she has trouble with her card

December 1, 2021 02:24pm
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Everyone at our Monks Cross store in York is really proud of their colleague Dean Platt who paid for a visually-impaired customer's shopping after she was getting upset when her bank card wouldn't work.

Dean Platt at Asda York

Dean, who works on Click & Collect, didn't tell anyone, because he didn't want to make a fuss.

He had just finished his shift and was waiting to be served at the checkout when he noticed the lady in front of him, who's in her 70s, was having difficulty paying and was getting upset.

Store manager Lewi Britteon said: "The customer had been helped around the store by another colleague, however once at the checkouts the service colleague on the till took over but the lady's card wouldn’t work either contactless or through chip and pin.

"Dean then just walked up and used his own bank card. The customer didn’t even know he had done it because he passed it off as if it her card gone through fine that time!

"He could see the lady becoming upset and frustrated so he thought it was the natural thing to do. Another colleague told me what he had done because Dean just carried on as normal and said he didn’t want to make a fuss. It was an incredibly thoughtful gesture.

"His humble attitude and unassuming approach to what he has done has made me so proud as an Asda colleague and a manager. What a guy!"

The store offered to reimburse Dean, but he politely declined. Lewi has nominated Dean for an Asda customer service award for his kindness. Well done Dean!

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