A customer's daughter has written to our Cardiff Coryton store to thank porter Simon Butler for helping her mum when he spotted that she was struggling in the cold while waiting for a taxi.
The lady was recovering from a stroke, so was finding it hard to stand up for a long period of time.
Simon came over to see if she was ok or needed any help. When the lady and her daughter, who was shopping with her, explained that their taxi had been cancelled he got the lady a chair and offered to make her a hot drink to make her more comfortable.
The lady's daughter wrote: "Because of her stroke it's been hard for my mother to walk and stand for long periods of time. It was a freezing cold night and after doing the shopping we ordered a taxi but for some reason the taxi kept getting cancelled and we ended up waiting for an hour to be picked up.
"During this time my mother was struggling to keep standing and when Simon noticed he asked if she was okay. When we explained the situation this very kind gentleman got her a chair from the closed cafe inside and also offered to go to the canteen to make her a hot drink. My mother almost cried with relief. He is an amazing person and we are so grateful for what he did that night."
Simon, who's 41, said: "I saw the lady with two walking sticks by the taxi pick up point and thought she might need a bit of help. It's nice to be recognised, but I was just doing my job. I'm always happy to help."
The store's customer trading manager Rachel Clayton says all the team are proud of Simon, who's been at the store for four years.
She said: "He's a very bubbly person and always happy to help. He is aware of his surroundings so if he sees anyone struggling he will be the first person to go over and offer assistance."
He's now been nominated for an Asda service superstar award by store manager Matt Allen-Ridge, who's pictured here with him.