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Queslett colleague Sharon helps customer whose car had broken down

June 9, 2022 03:14pm
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A customer who had car troubles at our Queslett store has thanked our petrol station colleague Sharon Rudge for calming her down when she had a panic attack.

The lady wrote to the store to praise Sharon for coming to her rescue and providing "fantastic service". After calming the lady down she got her a cup of tea and even went back up check on her after her shift had ended.

Sharon, who's 61 and has worked at the store for 30 years, said: "The lady's car key had broken in the ignition as she got out of the car at the pump. She came over to me in a right state and was having a panic attack.

"She was worried about cars beeping at her! I immediately closed the lane down, got her a cup of tea, told her to take deep breaths and calmed her down. She'd recently had a major operation so she couldn't stand for long, so I told her to go and wait in the store until the breakdown service came to fix it. She was ever so grateful and came back into the store a few days later to thank me again."

Sharon has now been nominated for an Asda service superstar award for her actions.

She said: "It's brilliant getting nominated, but I was only doing my job. We have a great team here who will do anything for anyone."

Store manager John Perry said: "Sharon really went above and beyond to help this lady who was very grateful and phoned the store praising her fantastic service. Well done Sharon and thank you."

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