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Nicky helps elderly lady after stumbling outside store

August 16, 2022 10:38am
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A big thank you to Nicky Dean from our Ipswich Stoke Park store who rushed to help a lady who lost control of her walking aid and fell in the road fracturing her hip.

Nicky Dean from Asda Stoke Park in Ipswich

Nicky, who was on her lunch break, made the lady comfortable and called for an ambulance and even held an umbrella over her for an hour to shade the last from the blistering heat.

She said: "The lady is a regular customer at our store, but on that occasion she'd been walking back from the doctors' surgery when she fell and stumbled into the bus lane.

"She'd got a few cuts and bruises and really hurt her leg. She was in a lot of pain. I just chatted with her and tried to make her laugh to lift her spirits.

"It was a really hot day so one of my colleagues, Chris Chatfield, brought out an umbrella to protect her from the direct sunlight and keep her cool.

"I just did what anyone else would have done. I was in the right place at the right time."

The lady, who's in her mid-70s, was taken to hospital by ambulance and is now recovering.

Store manager David Smith, who has nominated Nicky for an Asda service superstar award, said the whole store was proud of her.

He said: "Nicky's an absolute legend! She's always happy and will do anything for anyone.

"If you were to have a fall, you'd want Nicky there lifting your spirits. She's the perfect person to do that."

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