Community champion Ann Binks from our Coatbridge store – known as Super Ann to her colleagues – came to the rescue of an elderly customer who was struggling to find a way to get home from the store.
Ann was just about to finish her shift and as she was leaving she noticed that the lady seemed confused and nervous, so Ann decided to take her home and make sure she was safe.
Ann said: “I was just about to head home with my husband when I noticed the customer looked distressed and when I got chatting to her, she told me she couldn’t find a way to get home as taxis were unavailable. It turned out the lady lived on the same road as us, so I offered to give her a lift to make sure she got home safe.
“Once we got to her house, she was very polite and even invited me in for tea, but I made sure she got in okay and locked her door before I went home.
“I’m glad I was there to help, and I felt relieved knowing she was home safe; I would do it for anyone. I went back to check on the lady the next day and she was very grateful for the support! The Asda customers are like my family, and I’ll always go out of my way to make sure they are safe.”
Fiona Steadman, our store's customer services manager, said: “Ann has worked at Asda Coatbridge for around 20 years now and is always making sure our colleagues and customers are happy.
“On this occasion, Ann had already finished for the day but went out of her way to make sure the customer got home safe. This is not surprising as Ann always goes above and beyond for our customers. We love having her as part of our team and are grateful for all of her hard work. Thank you, Ann!”