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Eastlands colleague Sid loves going out of his way to help customers

October 14, 2022 08:32am
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A big well done to Sid Edwards from our Eastlands store in Manchester who's been getting amazing feedback from our customers for his friendly service and eagerness to help.

Sid Edwards from Asda Eastlands

One recent example of the everyday kindness shown by 25-year-old Sid was when he carried a large electric fan to the home of an elderly customer as it wouldn't fit in her shopping trolley.

And when one of the store's mobility scooters was out of order he helped an elderly lady around the store, picked her groceries, took her through checkouts and then put the shopping into her car.

Sid, who's worked as a porter at the store for four years, said: "I just like to put a smile on people's faces – I like to put positive energy out there.

"If I can help someone I always will. I was brought up with good parents who always taught me to help people when you can, no matter what.

"I like to have a chat with the customers, especially the elderly ones. A lot of them may not have seen or spoken to anyone that day and if I can make their day I will. I like to think that I'm doing good in this world."

Lisa Casey, the store's customer trading manager, said: "Sid is forever getting loads of compliments from customers – everybody loves him. He's so friendly and helpful, nothing is too much trouble for our Sid. He's just lovely.

"The lady who bought the fan is one of our regular customers who lives quite locally. She asked Sid about getting a taxi as she couldn't fit it in her shopping trolley. It was a really hot day and she really needed it. Sid lives quite close to her so he said he'd carry it to her home after his shift ended so she wouldn't have to spend anymore money. She was really grateful."

Sid has been nominated for an Asda service superstar award for his great customer service. His step-dad Keith Edwards works on the cleaning team at the store too.

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