Merthyr Tydfil colleague Nicolle helps elderly lady who collapsed in road

Well done to Nicolle Davies from our Merthyr Tydfil store who took an 84-year-old lady to hospital after finding her collapsed in the road in torrential rain as she drove to work.

Thirty-three-year-old Nicolle and her friend Lynsey McCarthy made the lady comfortable then rang 999 but they were told there could be a wait for an ambulance to arrive.

Service section leader Nicolle, who's worked at the store for 14 years, said: "We were just leaving the village of Cefn Coed where I live which is three miles from the store when we saw the lady and immediately stopped.

"We just talked to her and reassured her. She was quite confused. Several people stopped and we got blankets to put on her and a coat and umbrellas. It was absolutely belting it down that day and we were getting drenched.

"I asked the lady if we could pick her up and put her in the car and take her to Prince Charles Hospital ourselves which was about two miles away."

When they got to the hospital, nurses were able to get some information from the lady and her son was contacted and Nicolle stayed with the lady until her son arrived.

Nicolle said: "I just thought of my nan. I'd want someone to do the same for her if the situation arose."

Rachel Newman, our store's customer trading manager who's nominated Nicolle for an award, said: "We are so proud of Nicolle's actions that day; helping and staying with a member of the public that she didn't know and taking her to the hospital could have possibly saved this lady's life.

"Nicolle showed care, compassion and empathy towards this lady as well as making a brave and decisive decision to take her to hospital rather than wait in the cold and wet. It was a fantastic thing for her to do."