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Worksop customer writes touching message to home delivery driver Sarah and her colleagues

April 21, 2023 08:50am
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Home delivery driver Sarah Dolby from our Worksop Sandy Lane store has formed a close bond with one of the elderly customers she regularly delivers to – so she was moved to tears when she received a note from him thanking her and her Asda colleagues for everything they have done for him over the past few years.

Sarah always stops to chat to the gentleman, who's in his late 80s, and if he doesn't hear her at the door she will find another way of making sure he gets his shopping. He gave her a handwritten note saying he wanted to thank her for her service now while he was well enough.

He wrote: "There will come a day when I will forget your name and who you are but before I do I want to say I shall always remember your warm, kind friendly face, always cheerful.

"You have got us through Covid, Asda, the only supermarket that offered support for me as others don't think I'm vulnerable enough.

"But more importantly you have always been friendly and so kind to bring shopping to the back door when I miss you as I don't hear very well now. I appreciate your help and service so I want to say thank you."

Fifty-nine-year-old Sarah, who's been at the store since it opened in 2020, said: "He's a lovely elderly gentleman. It was a handwritten thank-you note he gave me. It was so lovely; it really touched me, bless him.

"He always comes to say hello and we chat about all sorts of things, like family and the weather. He was recently looking forward to the sun coming out as he finds the cold weather hard.

"I tend to deliver to him every three to four weeks but the other drivers deliver to him too. We always do what we can to help out our customers and are so glad that we can make a difference."

Sarah, who's got two grown-up daughters and two grand-daughters, added: "I have another customer, bless her, who has been struggling as her husband's not been well and I always have a good chat with her and give her a hug. It's nice to be able to make a difference to someone's life."

On-line trading manager Steve Myciuk said he was proud of his drivers.

"He said: "It's good to know that our drivers are going out there and doing such a good job and are appreciated. They will always help our customers whenever they can

"We have a fantastic team who do a fantastic job and this letter proves it. The feedback we get is always very positive; our drivers are very customer focussed."

The store's community champion Emma Bradbury said: "It was so heartwarming to see what a difference we can make and how the smallest things we do can mean such a lot to someone else."

"I think our colleagues are just amazing; nothing is too much trouble, and to receive such a letter means such a lot to us all. Keep up the good work team!"

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