Sallyann helps elderly customer shopping for his wife's hospital stay

Sallyann Fessey from our Thurmaston store in Leicestershire saved the day for a customer who she spotted looking a bit lost while trying to buy some underwear for his wife while she was in hospital – and she was so impressed that when she called in to thank Sallyann for her help she bought some more because she liked it so much!

Sallyann spotted the customer looking a bit overwhelmed in the store's George department, so asked if he was okay. He explained about his wife, so Sallyann took the time to help him find everything that he needed.

About a week later, the man's wife came back into the store to thank Sallyann and also to buy more of the underwear Sallyann had picked out as she liked them so much.

Sallyann, who's worked at the store for 11 years, said: "The gentleman was in a bit of state and was panicking. He was on his way to see his wife with some of her underwear but he'd put a water bottle in the same bag and it had leaked everywhere! He just burst into tears. I gave a him a hug and told him not to worry and we would sort it.

"When the lady came into store after leaving hospital she came in to thank me which was lovely and to say that her husband had early onset dementia and would have been upset.

"She said she usually shops with a competitor but will be coming here from now on.”

Store manager Kajan Kanagaratnam said: "Sallyann showed great compassion, patience, and reassurance, making a real difference during a difficult time. She is a great asset to the team and continues to lead by example every day.

"I am incredibly proud of the support and compassion she shows to our customers , truly living the Asda values in everything she does."