What do people say about Asda home shopping delivery drivers on social media?
What do people say about Asda home shopping delivery drivers on social media?
“What is it about Asda and the staff they employ? They are absolutely amazing, caring and really go that extra mile” – that’s just one of thousands of comments by customers talking on social media about Asda’s home shopping delivery drivers and how much they appreciate them being so "friendly, polite, happy and helpful" and "a godsend" to elderly or vulnerable people living on their own.
The comment was on a Facebook post about delivery driver Paul Parsons from the Asda store in Frome, Somerset, who sensed something was wrong when he arrived with 77-year-old customer Roger Taylor’s weekly groceries and didn’t get an answer at the door.
Mr Taylor had banged his head in a fall and been lying on the floor for nine hours, unable to raise the alarm. When Paul shouted through the letterbox and heard muffled shouts for help he quickly alerted emergency services and got hold of a couple of neighbours who managed to get inside the house and help him look after Mr Taylor until an ambulance arrived.
Here’s just a few of the reactions from the many people who saw the story:
• “Massive well done Paul ! It amazes me how often Asda drivers have managed to save the day for elderly or vulnerable customers. Thank goodness he trusted his gut feeling and didn't just drive away x”
• "In my mum's day if you didn't turn up at the butchers for your regular order or the post office for your pension they would raise the alarm. This is the modern version of that. Well done. Great job"
• “These lovely delivery drivers are now part of our care in the community. Well done Paul! 🙏”
• “Well done Paul, some heroes wear Asda uniforms x❤️”
• “Asda staff stories are the best thing on Facebook”
Mr Taylor, who made a good recovery after two weeks in hospital, said: “It is no exaggeration to say that if Paul had not heard me and alerted neighbours, then it is quite possible that I might not have survived. He, in effect, saved my life. I owe him a huge debt of gratitude."
"Asda really are the best. I love the people who deliver my groceries"
Asda’s Facebook page regularly features stories shoppers have shared praising delivery drivers and other employees not just for their reliable and friendly customer service but for genuine acts of kindness.
And sometimes the biggest reactions are for the simple things that can make a big difference – like the way Asda delivery driver Tony Frost from Derby makes a fuss of one customer’s six-year-old son Teddy.
https://www.facebook.com/Asda/posts/849544017602598
Teddy loves lending a hand when Tony arrives at the family home with their online order – and Tony's given him his own Asda high-vis jacket, name badge and lanyard to make him feel part of the team.
Teddy is high-functioning autistic and his mum Bonnie says Tony's kindness has made a huge difference. She said: "Tony is a really lovely soul. He always has time for Teddy, and makes his day as he lets him help him. He takes his time with Teddy, he doesn't rush him and always praises him. Tony has restored my faith in people; he's an absolute credit to Asda.”
Some of the comments on the Facebook post telling their story:
• "That is soooo lovely. Asda really are the best. I love the people who deliver my groceries plus they carry it through to my kitchen for me and even unload it all onto my worktop for me 🤗"
• "I've met Tony. My daughter is autistic and he always lets her help. He makes a huge effort to make her smile and feel like she's super strong and helpful ... I love our deliveries with him".
• "Well done my fellow Asda colleague I'm sure this little guy is always happy when you deliver to them. As an Asda delivery driver myself I know what it's like to make people happy. Keep doing what your doing mate 👍"
What people say about Asda home shopping delivery drivers
Here's a few of the many thousands of comments about Asda delivery drivers in response to other stories about them on social media:
• “I find the delivery drivers a godsend. They are always so helpful ... it helps me to live independently” – comment on a story about an 86-year-old customer thanking Asda Corby delivery driver Jez Smith for making the time to chat to her, help her put her shopping away and ask if there's anything else he can do for her. Facebook post
• "I wouldn't trust my online shopping to anyone but Asda, the drivers are polite and they are always very helpful" – story about a poorly customer who was so grateful for the service she got when Asda Rhyl home shopping driver Greg Linnell delivered her groceries that she immediately rang the store to let them know. Facebook post
• "That's what community is all about ... in my younger days it was always the postie or milkman who were the glue that kept people together now it's Asda" – story about Asda Enniskillen home shopping driver Ronan McManus recognising and rescuing a regular customer’s dog running loose along a quiet country road a long way from home. Facebook post
• "Asda drivers don’t just deliver then walk away. They look out and help if it’s needed" – comment on story about 19-year-old home delivery driver Joe Wilby from Asda Westbrook in Warrington, Cheshire, coming to the rescue when he found 81-year-old customer Thomas Ralston had fallen down the stairs and needed urgent help. Facebook post
• “It means so much to people as, like me, sometimes it’s the only person you see so well done and to Asda” – comment on story about 20-year-old home delivery driver Billy Nuttall from Asda Boston after a customer posted on Facebook to thank him for spending some time with her 90-year-old mum, saying it "meant the world to her". Facebook
• “I haven’t had a bad delivery driver since I started shopping at Asda online in 2016. They are all polite and friendly” – comment on story about home delivery driver Barry Jones from Asda Hunts Cross in Liverpool building a bond with customer's five-year-old son Henry, letting him sit in the van and making him feel like part of the team. The story was shared on Facebook by local paper the Liverpool Echo where commenters echoed the same feeling. Asda on Facebook Liverpool Echo
• "I am an Asda customer who always has my groceries delivered as I’m almost 90 years’ old and always get so much help from the delivery drivers" – comment on story about delivery driver Daz Lippett from Asda Weston-super-Mare staying to assemble a new wheelchair for an older customer when he spotted it had been delivered that morning and left in its box. Facebook
• "Johnny is one of my regular delivery drivers. He's always friendly, polite, happy and helpful. I can't fault any of Workington Asda delivery drivers. Doesn't cost anything to show kindness and although they are under time pressures they always all ask how my day's going and have a little chat. Just remember that Asda driver might be the only person somebody sees that day" – comment on story about delivery driver Jonny Harker from Asda Workington popping to get milk for a customer who was getting upset as she'd forgotten to include it in her online order. Facebook
People love reading feelgood stories about Asda colleagues and customers
A recurring theme in the reactions to Facebook posts about Asda colleagues and customers is how refreshing it is to hear good news stories. The stories get millions of views, likes, loves, comments and shares. Here are some typical coments:
• "Sometimes the best part of my day is reading about these lovely Asda employees and human beings!" – Facebook
• "Asda I love how you show your employees appreciation ... your page is all about the employees doing good things, it makes me smile every time I see a post of yours" – Facebook
• "Makes your heart sing when you hear stories like this" – Facebook
• "I love seeing positivity and kindness shared on Facebook ... Socials are full of negativity these day ... Well done Asda for putting this act of kindness out on FB. If we all flood socials with kindness there will be so much more positivity here ... Andrew you are making a difference, never stop being you"
That last comment was on a story about delivery driver Andrew Gibson from Asda Corby offering to post a birthday card for an older customer who told him she needed to send it to her great-grandson but wasn't feeling well.
The lady's grand-daughter was so grateful that she posted on the Facebook group Original Corby Chats Back to thank him, saying: "I would like to put on here how helpful and kind Asda delivery drivers based at Corby are ... After he posted it he called her to let her know that he'd done it. What a wonderful person to do this on what I can imagine is a long work day." Asda on Facebook