Our wonderful colleague Louise Harries loves putting smiles on the faces of everyone at our Newport store on the Isle of Wight – and now she's picked up her second award for fantastic customer service.

Louise, who works on the checkouts and the customer services desk, joined the store when it opened two years ago and celebrated her latest 'Service Superstar' award with the team at the store.

People trading manager Paul Salter nominated her for the award and said: "We're incredibly proud of Louise. She regularly goes above and beyond to help customers, is very chatty and is really popular with everyone – she's got lots of fans here!

"A customer stopped me in the store just to tell me about Louise's amazing service and how she's made their day, as well as saving them money too. It's lovely to receive fantastic face-to-face feedback like that so we wanted Louise to be recognised.

"We're a very close-knit team here and we're super proud of all of our fantastic colleagues like Louise."

Store manager Kenny Farrell said: "Louise is one of our colleagues who has been here since we opened two years ago, providing fantastic service to customers.

"She gives consistently great service which has been recognised as she's now picked up two awards. Congratulations Louise, it's a richly-deserved award!"

Louise said: "I really enjoy chatting to customers and helping them out in any way I can. This is my second service superstar award in the two years we've been open, so I'm hoping to complete the hat-trick next year!"