Elderly customer moved by caring actions of Home Shopping driver Arthur

Colleagues at our Hyde store were touched to receive a letter from pensioner Jean thanking our home shopping driver Arthur Kennedy-Anielak for his help when she collapsed at home.

Jean, who's 84, had passed out shortly before Arthur arrived with her shopping. Although she told Arthur she was fine he stayed with her to unpack her shopping and make sure she was all right.

Jean was admitted to hospital and has since made a good recovery – and one of the first things she did after she came home was to write to the store to say how much she appreciated Arthur's help.

She said: “I was feeling really ill that day. I passed out and as I was coming round I saw the Asda van arriving. I managed to get to the door and the poor lad looked frightened to death – I must have looked such a state.

"He said 'Are you alright?' and I said 'No, come in'. He asked if there was anybody he could ring and I said 'No it’s OK, just put the groceries on the floor.' He said 'No, I’ll put them away in the kitchen'. He was very, very caring.

"I just thought how nice that a young man should be so caring. It just moved me. All the Asda drivers are nice but he was exceptionally nice. I would have just waited to see how I was but he spurred me on to contact someone. ”

Jean decided to ring 111 and was admitted to Tameside Hospital within an hour. When she came out of hospital she wrote to Asda Hyde to ask that Arthur be recognised for his efforts.

Asda Hyde e-commerce manager Ahmad Faraz said: “Arthur is a very caring individual. He does a great job anyway and always goes the extra mile. If he sees anything that's not right he will do his best to get it sorted. It's just in his nature to help other people."

Arthur lives with his husband Michal and dog Kylie in Droylsden. He's always worked in customer services roles and has been with Asda for 18 months.

"It was so nice of her to write a letter," said Arthur. "I was worried about her so I took her shopping in and asked if I could call anyone. I'm glad she's OK.

"I love my job. When you get to the customer's door you give them a big smile. Sometimes I can hear the kids shouting "It's the Asda van!" – they get really excited! I have a few regulars that I talk to – usually people that bond over dogs. There's one lady who has a very jumpy dog and I play with him while she sorts out her shopping. It keeps the dog calm and I enjoy it so it's a win-win."