Thanks to our amazing colleagues at Asda Wigan who pulled out all the stops to make sure everyone got their Home Shopping orders delivered despite severe flooding.
The back yard usually used by the Home Shopping team was completely under water after heavy rains swamped the town's drainage systems. Although the Wigan store is built on stilts specifically to avoid being flooded by the nearby River Douglas, the yard and nearby roundabout are prone to flooding because they are at the lowest point of the town.
The floodwater meant the store's six delivery vans could not access the yard and so delivery operations were moved to the front of store.
Deputy store manager Beth Perrin said the floodwater was almost up to her hip at one point as she and other colleagues waded in to help.
She said: "The team had to come through the shop and the front doors to get the vans loaded. The distribution guys were great but they couldn't get out of their cabs so we went out to them and opened up the back of the wagons.
"It was a huge team effort; the team were fantastic. The weather didn't impact any of our Home Shopping customers.
"One of the car park entrances was completely flooded and we kept having to close it off. People will drive through anything! Four cars got stuck i the floodwater and had to be pushed out; three are still waiting for customers to come back and get them."
The store and Home Shopping deliveries have been operating as normal today and the floodwater has gone down. Beth is keeping her fingers crossed that another severe weather warning forecast for tonight does not cause any further issues.
The store's Senior Director, Gail Jordan, who was on a day off, came in to help. Afterwards she posted a thank you message to collegues on instagram saying: "I am super proud of my Asda Wigan team today who, with sheer grit and determination and a complete lack of concern about getting wet and freezing, dealt with a Warehouse and Home Shopping yard flood caused by the heavy rain to ensure minimum impact to our customers. Wading through the water to ensure the deliveries got tipped and vans got loaded. Well done Beth and Donna leading the way!"
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I am super proud of my @asda_wigan team today who with sheer grit and determination and a complete lack of concern about getting wet and freezing 🥶 dealt with a Warehouse and HS Yard flood caused by the heavy rain ☔️ to ensure minimum impact to our customers! Wading through the water to ensure the deliveries got tipped and vans got loaded! Well done @bethperrin.asda and Donna leading the way! We were traffic controllers, banks men and scuba divers today! #westlancashire #proud #customeralways @garethwoods09 @kate.farrellasda