Delivery drivers pull out all the stops to get shopping to customers in flood-hit areas

February 17, 2020

Our dedicated home delivery drivers are pulling out all the stops to make sure customers in areas badly hit by flooding caused by Storm Dennis are still receiving their shopping whenever possible.

South Wales has been one of the areas worst affected by the weather. These drivers at our Brynmawr store have battled through the atrocious weather saying they wouldn't let the storm stop them.

Scott Pritchard, the store's e-commerce trading manager, says the drivers had been "absolutely brilliant".

He said: "I can't praise the team enough. They've done a brilliant job. We've not had to cancel any deliveries and only been late on a few. They've been great ambassadors for the store. They've just got on with things.

"We've had customers phoning up and thanking us for getting through which has been really nice.

"The drivers here tend to live locally so they know which routes to use, but they've not been taking risks.

"The weather was horrendous over the weekend – probably the worst for years – and places like Abergavenny and Pontypool which we deliver to were badly affected by the flooding. Things do seem to have settled down a bit although there is still a lot of standing water. We are just hoping there won't be anymore rain."

At our Hereford store – which is next to the flooded River Wye – home delivery drivers have been rallying round to make sure deliveries get through.

The store's manager Alex Mead said: "We deliver to 37 postcodes but at the moment we just can't get to 21 of them.

"In the other area are drivers are doing all they can to get through. In some instances we've been speaking to the customers and meeting them half way. They've been coming to the vans and collecting their shopping.

"We are all just hoping that we are over the worse, but the river has already broken through some defences."

This weekend's floods follow the disruption caused last week by Storm Ciara. Colleagues at our Accrington store went out of their way to maintain normal service when their loading bay was flooded.

General store manager John Brooksbank said: "A massive thank you to our amazing colleagues who pulled out all the stops during the floods caused by Storm Ciara to ensure as many of our customers as possible get their shopping delivered on time.

"I'm so proud of the great work done by the whole team at our store when our loading bay was flooded, causing havoc with collections and deliveries. Every single colleague made it into work and many braved the harsh conditions to make sure trailers were emptied, click and collect ran smoothly, and the majority of deliveries ran on time. Fantastic work all round!"

Our community champions across the country are supporting people in areas affected by the floods, securing donations from the Asda Foundation to provide emergency supplies to people in the local community and to help with the clean-up operations.

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