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Duty of Candour report for Asda Pharmacies in Scotland 2019/2020

June 24, 2020

Cumbernauld, Dunfermline, Edinburgh, Kirkcaldy, Linwood, Middleton Park, Parkhead, Perth, Portlethen, Robroyston.

In the past year there have been NO incidents where the Duty of candour applies. These are where types of incidents have happened which are unintended or unexpected, and do not relate directly to the natural course of someone’s illness or underlying condition.

Type of unexpected or unintended incident

Number of times this happened

Someone has died


Someone has permanently less bodily, sensory, motor, physiologic or intellectual functions


Someone’s treatment has increased because of harm


The structure of someone’s body changes because of harm


Someone’s life expectancy becomes shorter because of harm


Someone’s sensory, motor or intellectual function is impaired for 28 days or more


Someone experienced pain or psychological harm for 28 days or more


A person needed health treatment in order to prevent them dying


A person needed health treatment in order to prevent other issues


To what extent did Asda Pharmacy follow the duty of candour procedure?

All dispensing incidents reviewed in line with policy and Standard Operating Procedures but none were found to meet the D.O.C. criteria.

Information about our policies and procedures

We have many Standard Operating Procedures to ensure we keep our patients and customers safe.

When something goes wrong, we investigate then report to Head Office. An action plan is put in place to ensure appropriate learnings and changes take place. If the duty of candour process is triggered, head office follow the process with the person concerned. All our pharmacists and pharmacy colleagues are trained on the duty of candour and support is available for any colleagues affected by a duty of candour incident.

Other information

As required, we have submitted this report to the required authority. If you require any further information please contact us at Compliance.pharmacy@asda.co.uk