Asda Pharmacy launches Call and Collect prescription service to support social distancing measures in stores

Asda House

From tomorrow (Friday 1st May) Asda will offer a new Call and Collect service for customers to pick up their medication without having to go into stores.

All of Asda’s 255 pharmacies will now offer customers the opportunity to park up in designated bays outside the store, and call through to the Pharmacy to have their medication delivered direct to their car.

The new service, which is available to all existing Asda Pharmacy customers, aims to help get vital medication to customers safely, whilst also adhering to social distancing guidelines. Customers will order their prescriptions as normal, and once the items are ready to collect they will be able to park outside the store, call the department using the telephone number shown on signage in the allotted car parking space, pay over the phone if required, and wait for a colleague to safely bring the medication out to their car.

Faisal Tuddy, Superintendent Pharmacist at Asda said: “Our teams are working tirelessly to help our customers during this time, so we are pleased to announce the new Call and Collect service. This will allow us to provide convenient and contact-free access to vital medication, helping customers to feel safe and reducing the number of people in our stores.”

For customers who aren’t currently able to get out and about to collect prescriptions from stores, Asda is also offering a home delivery service for existing Asda Pharmacy customers. The most up-to-date information on Asda Pharmacies, including opening times and the phone numbers for the new Call and Collect service, can be found on the Asda store locator.

Asda has made some changes to its services during the COVID-19 situation, but pharmacists can still dispense prescriptions, sell over-the-counter medicines and offer general advice on minor ailments and common conditions, aiming to reduce the number of patients needing to visit their local GP and easing pressure on the NHS.

Additional services

Asda Opticians also remain open to support essential eyecare for those who need it at this time, meaning customers can attend urgent eye appointments. Customers can call ahead when they arrive at the store to be fast tracked through to the Opticians by an Asda colleague to help reduce waiting time outside of the store.. To minimise the need to come into store, Asda has also removed the home delivery charge for optical orders, making delivery for contact lenses free of charge.

For more information on how Asda is responding to COVID-19, please see this link: https://www.asda.com/feeding-the-nation